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Privacy Policy

For SaaS Booking Platform

Last Updated: February 20, 2026

1. Introduction

Planktonsoft ("we," "us," or "the Company") recognizes the importance of protecting your personal data. As the provider of the Bookora platform, this Privacy Policy explains how we collect, use, disclose, and secure your information.

2. Information We Collect

  • Personal Information: Name, email address, phone number.
  • Account Information: Username, encrypted password.
  • Business Information (for Merchants): Business name, business type, service details.
  • Technical Data: IP address, browser type, cookies profiles.
  • Booking Data: Booking dates and times, usage history.

3. Purpose of Data Use

We use your information for the following purposes:

  • To provide seamless booking platform services.
  • To verify and authenticate user access.
  • To communicate and notify important service updates.
  • To develop and improve the Platform's performance.
  • To comply with legal obligations (PDPA/GDPR where applicable).

4. Data Disclosure to Third Parties

We do not sell or trade your information, but we may disclose it in cases of:

  • External Service Providers: Such as payment gateways or email delivery systems.
  • Legal Compliance: When required by court orders or government authorities.
  • Between Users: Booking information is shared between Customers and Merchants to facilitate services.

5. Data Retention Period

We retain info only as long as necessary for the stated purposes or as required by law. Once the period ends, we will destroy or anonymize the data.

6. Data Subject Rights

Under the PDPA, you have the following rights:

  • Right to access and obtain a copy of your data.
  • Right to data rectification.
  • Right to data erasure or destruction.
  • Right to withdraw consent.
  • Right to object to data processing.

7. Security Measures

We use international standard security measures, such as encryption and access controls, to prevent data loss or unauthorized use.

8. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:

Email: [email protected]